Company
The complete customer-experience platform – built with the rules, not around them.
Univerx is a complete customer-experience platform for organisations in Germany, Europe and the United States: nine product families with 67 capabilities on one cloud, operated by Univerx LLC. Semantic² and the Univerx Channel are optional add-ons.
- product families on one shared cloud
- 9
- capabilities from contact centre to services
- 67
- active in Germany and the United States
- DE · US
- operated in EU regions, hosting in Germany planned
- EU
- advice, demos and documentation
- DE · EN
At a glance
Described honestly
We describe what the platform does and name certifications only once they exist. Until then, the word is “designed for”.
Learn moreEurope as a design brief
GDPR, the EU AI Act, BSI C5, eIDAS, NIS2, DORA and accessibility law are not appendices. They shape the design.
Learn morePeople decide
AI suggests, checks and summarises. Decisions about cases, amounts and people stay with people.
Learn moreMeasured, not promised
We quote no savings upfront. A pilot on your own cases produces the numbers that matter.
Learn more
Where we come from
Univerx grew out of one observation: organisations with high contact volumes often run separate systems for telephony, channels, AI, workforce planning and campaigns. Every gap between them costs time, data and traceability.
That became the aim of bringing everything onto one platform – at the latest standard, with the goal of offering the broadest feature set. Rules such as the GDPR and the EU AI Act shape the design from day one.
The platform is operated by Univerx LLC, based in Wilmington, Delaware. Univerx is active in Germany and the United States and works for organisations in Germany, Europe and the United States.
What Univerx is
Univerx is a complete customer-experience platform: nine product families with 67 capabilities on one shared cloud. All of them share the same data, the same administration and the same interfaces – from the first contact to the report.
| Layer | What it includes | Read more |
|---|---|---|
| Platform | Cloud, Contact Center, AI agents, Workforce, Journeys, Outbound, Marketplace, Trust Center, Services | Products |
| Rules | GDPR, data residency, EU AI Act, BSI C5, eIDAS, NIS2, DORA, accessibility, plus requirements in the United States | Trust Center, United States |
| Optional add-ons | Semantic² for documents, Univerx Channel for identity and signature | Semantic², Univerx Channel |
The platform works fully without the add-ons. Where requests end in documents, proofs or signatures, Semantic² and the Univerx Channel extend it when you need them.
CurrencyClear is an FCA-registered payment institution (FRN 928861) and a sister company of Univerx. More at currencyclear.com.
Technology & partners
For natural AI voices, Univerx works with ElevenLabs as its technology partner. Their voices power the platform’s natural AI voices, for example in voicebots, announcements and reading text aloud.
A natural voice changes nothing about the rules: an AI agent identifies itself as AI and hands over to a person at any time.
What we stand for
The four principles at the top of this page are not slogans. They decide what we build, how we describe it and what we leave out.
AI makes this most visible. AI agents identify themselves as AI, hand over to a person at any time and log every action. Generative answers rest on approved knowledge, not on guesswork.
How we work
We start with a workshop, not with a contract for everything. There is a reason for that order: any numbers we quoted beforehand would be guesses. Numbers from your pilot hold up.
- Workshop. Goals, channels, rules and the requests that cost the most time.
- Pilot. One team, one channel, clear measures – agreed in advance, not searched for afterwards.
- Rollout. Channel by channel, team by team, with what the pilot taught us.
- Operations. Customer Success, Academy and support stay with you day to day.
How a pilot is set up and how to measure it is covered in A pilot with one team and one channel. If you are moving from an existing system, the guide Cloud migration from your existing system shows the way.
Who we build for
Univerx is meant for organisations where high contact volumes meet strict rules. Traceability, data protection and the question of who makes the final call matter there.
- Public sector: citizen service without broken hand-offs, designed for online ID and signatures.
- Banking and insurance: advice and claims, designed for the requirements of DORA.
- Healthcare: appointments, reminders and requests involving sensitive data.
- Retail, manufacturing, utilities and telecoms, logistics: high volumes, peaks and proactive notices.
Talk to us
Whether it is a demo, a pilot or documents for your review: the contact form reaches a person, not a queue. A demo shows the platform along your own channels and requests. If you would like to work with us, continue to Careers.
Frequently asked questions
What does the platform include?
Nine product families with 67 capabilities on one shared cloud: Cloud, Contact Center, AI agents, Workforce, Journeys, Outbound, Marketplace, Trust Center and Services. Semantic² for documents and the Univerx Channel for identity and signature are optional add-ons. Advice, rollout and support come from a single source.
Who is behind Univerx?
Univerx LLC, based in Wilmington, Delaware. Univerx is active in Germany and the United States and works with organisations in Germany, Europe and the United States. The provider details are in the legal notice.
Why do you not name any customers?
Because we only name organisations that have explicitly agreed to it. Until then, we would rather show you the platform on your own example, in a demo or a pilot.
Which industries is Univerx built for?
For organisations with many contacts and strict rules: public sector, banking, insurance, healthcare, retail, manufacturing, utilities and telecoms, and logistics. The overview is under Solutions.
How does working together start?
With a conversation or a demo, then a workshop. A pilot with one team and one channel follows. We talk about the rollout only once the pilot shows what works in your day-to-day.
See Univerx on your own example.
In a demo we show the platform along your channels and requests, from AI agents to video, workforce scheduling and analytics.
Online, in German or English, with no preparation on your side.