Contact
Talk to us.
Talk to us about a demo, a pilot, documents for your review or working together. A person reads your message and comes back with a proposal for the next step.
- Demo and pilotOnline, in German or English, along your channels and requests. On request, a proposal for a pilot.
- Documents for your reviewData processing agreement, sub-processor list, technical and organisational measures, DPIA material – on request.
- Working togetherConsulting, integration, implementation or an unsolicited application: tell us what it is about.
What it can be about
Choose the topic in the form that fits best. That way your message goes straight to the people who know the subject.
| Your request | Topic in the form | What you get from us |
|---|---|---|
| Getting to know the platform | Platform demo | A proposed date for a demo along your requests |
| Planning a first step | Discuss a pilot | A conversation about team, channel and measures for a pilot |
| Documents or identity in a case | Semantic² or Univerx Channel | An assessment of Semantic² and the Univerx Channel for your case |
| Moving from an existing system | Cloud migration | A proposal for a staged migration |
| Reviewing privacy and security | Security, privacy, documents | The documents your review needs |
What happens after you send it
Your message reaches a person, not a queue without an answer.
- Read and assign. We read your message and assign it to the right topic.
- Reply. You receive a personal reply with a proposal: a conversation, a demo or the documents you asked for.
- Next step. We agree date, language and participants with you – German or English.
Documents for your review
Many conversations start in the data protection or security team. For them, we put together documents on request and tailor them to your case.
Available on request
The Trust Center shows, topic by topic, what the platform is designed for and what is available on request. For an overview of GDPR, recording and the works council, read the guide Running a contact centre in Europe.
Other ways to reach us
Postal address: Univerx LLC, 1201 Orange Street, Wilmington, DE 19801, USA. Univerx is active in Germany and the United States. Further details are in the legal notice.
Frequently asked questions
Who reads my message?
A person on the team, not an automatic distributor. They assign your request and get back to you with a proposal for the next step.
What happens to my details?
We use them only to answer your request and never pass them on for advertising. The details are in the privacy policy.
Can I send confidential documents through the form?
Please do not. The form is meant for a first message. For confidential documents, we agree a suitable, secure route with you.
I have a press enquiry.
Choose the topic “Press” in the form. We will reply with a contact person.