Univerx AI
Natural AI voices with ElevenLabs
Studio-quality voices in many languages and accents, fast enough for live dialogue. For voicebots, announcements, notifications and read-aloud. With ElevenLabs as technology partner, always disclosed as AI.
Building blocks
Natural AI voices with ElevenLabs in detail.
The building blocks at a glance – all in the same workspace and under the same administration.
Studio quality
Natural stress, pauses and intonation instead of announcements that sound mechanical.
Many languages
A wide range of languages and accents, so callers are addressed in their own language.
Fast in dialogue
Low latency, so a voicebot answers without a noticeable wait.
Speech recognition
What callers say is reliably turned into text, the basis for understanding them.
Your brand voice
Choose a voice that suits your organisation and use it consistently across channels.
Disclosed
AI voices identify themselves as AI, even when they sound human.
#A voice people like listening to
How a voicebot sounds helps decide whether callers give it a chance. A flat, choppy announcement feels like an obstacle. A natural voice with stress and pauses feels like a conversation.
For this, Univerx works with ElevenLabs as technology partner for voice AI. Studio-quality voices, many languages and accents, and a response time fit for live dialogue are available directly in the platform.
#Where the voices are used
The same voice can speak wherever your organisation speaks to customers. So the first contact on the phone sounds just like the reminder the next day.
| Use | What the voice does |
|---|---|
| Voicebots | Leads the conversation, asks back, confirms the result |
| IVR | Greeting, outage notices, waiting-time announcements |
| Notifications | Appointment reminders and status updates as a call |
| Read-aloud | Makes texts, letters and answers audible, for better accessibility |
#Your voice, your rules
You choose a voice that suits your organisation: calm for a health insurer, friendly and clear for a utility. Once set, every agent and announcement uses the same brand voice. It is maintained in Agent Studio.
A voice of your own can also be recreated, such as that of a well-known speaker for your brand. This happens only with their explicit consent and with usage rights cleared. Without both, there is no voice clone.
#Accessibility you can hear
Read-aloud helps people with visual impairments, reading difficulties or limited command of the language. An answer in chat or a notice on the website can be played back in natural speech. This is designed for the requirements of the European Accessibility Act.
#Data and transparency
Processing of voice data is governed by a data processing agreement under the GDPR. Questions on regions and storage locations are answered on request. Disclosure as AI is designed for the transparency duties of the EU AI Act.
Univerx AI
AI that resolves requests and backs up people.
AI agents resolve routine requests on the phone and in chat, Univerx Assist supports employees live, Agent Studio governs it all. Plus routing, conversation analytics and knowledge; governance is part of the product.
AI Agents
AI agents understand the request, act in connected systems and hand over to people with context. On the phone as a voicebot, in chat as a text agent, always disclosed as AI.
- AI Act
- DSGVO
Voicebots
AI agents on the phone: they understand natural speech, clarify the request, act in connected systems and hand over to people with context. Disclosed as AI, available around the clock.
- AI Act
- DSGVO
Agent Studio
The workbench for AI agents and prompts: build without code, test with real examples, approve through roles and version every change. Built once, usable in every channel.
- AI Act
- DSGVO
Univerx Assist
AI assistance in the conversation: suggested replies, relevant knowledge, next steps and automatic summaries for agents. For team leads, an overview of topics and coaching needs.
- AI Act
- DSGVO
Predictive Routing
Every contact goes to the person most likely to achieve the best result for the chosen KPI. The model learns from past contacts; you choose the goal and keep the rules.
- AI Act
- DSGVO
Conversation Analytics
Transcripts, topics, sentiment, compliance cues and root causes from calls and messages. So you see why customers get in touch, not just how often. Configurable for co-determination.
- AI Act
- DSGVO
- EU
Univerx Knowledge
One knowledge base for employees, AI agents and self-service. With semantic search that understands what is meant, and generated answers that rest on your sources and name them.
- AI Act
- DSGVO
Agentic AI
AI agents that complete multi-step tasks across connected systems: look up, change, book, trigger a process. Several specialised agents, coordinated by an orchestrator, bound by guardrails and approvals.
- AI Act
- DSGVO
Real-time translation
Chat, messaging, email and calls in the customer's language, while agents work in their own. Translated both ways in real time, with a glossary for specialist terms and a transcript in both languages.
- DSGVO
- AI Act
Supervisor copilot
AI summarises what is happening in the queues: topics, emerging issues, sentiment trends, compliance risks. It suggests actions, writes the shift summary and answers questions in natural language. Without individual surveillance.
- AI Act
- DSGVO
Authentication & fraud protection
Verify identity at the start of the contact: by app confirmation, one-time code, knowledge question or, with consent, voice traits. The status holds for IVR, bot and agent, and anomalies are flagged.
- DSGVO
- eIDAS
- AI Act
Frequently asked questions
Why does Univerx work with ElevenLabs?
For natural speech output and speech recognition, Univerx uses ElevenLabs technology as a technology partner. It is built into the Univerx platform and governed in Agent Studio like every other AI function.
Can we recreate the voice of a real person?
Only with the speaker's explicit consent and with the rights cleared. Without both, no voice is cloned. Disclosure as AI applies to a cloned voice as well.
Where is voice data processed?
Processing is governed by a data processing agreement. Questions on regions and storage locations are answered on request, binding for your deployment.
Which languages are available?
A large choice of languages and accents. Which voices suit your deployment is something we agree with you before launch.
Related
ProductsIVR & self-service
Voice menus and speech dialogues resolve simple requests around the clock. Those who need a person arrive with context, and instead of hold music there is a callback on request.
ProductsNotifications
Automated reminders and notices with no agent involved: appointment confirmations, delivery status, deadlines, outage information. By SMS, email, messaging or voice message, with a way to reply.
Use casesSelf-service around the clock
AI agents resolve routine requests on the phone and in chat, at any hour. They are disclosed as AI, act only in approved systems and hand over with context as soon as a person is needed.
Use casesPeak load & crisis communication
When everyone calls at once: inform proactively, offer callbacks instead of hold, let AI agents answer the most frequent question and reset teams with forecasting and short-term scheduling. In an order that has been planned in advance.
IndustriesUtilities & telecoms
High volume, many routine requests: AI agents for meter readings, tariffs and bills, outage communication at peak times, payment reminders with consent checks. Documents for your NIS2 obligations on request.
IndustriesPublic sector
The complete platform for citizen service: every channel in one queue, public service numbers and hotlines with AI agents, appointment booking, video, secure messaging and translation. Plus the digital citizen office for a visit to the authority in one session. Designed for social data protection and accessibility.
IndustriesHealthcare
Hospitals, practices, care services and pharmacies on one platform: appointment service with reminders and callbacks, video consultations in the browser, pre-sorting of requests and patient service on every channel. Designed for the protection of special categories of data.
Guides2 November 2026 · 11 min readAccessibility in customer service (EAA)
What the European Accessibility Act and its German implementation demand of customer interfaces, which channels are affected, and how to check chat, voice dialogues, forms and contact routes against WCAG 2.1 AA and EN 301 549.
Guides2 November 2026 · 11 min readIntroducing AI agents responsibly
Disclosure, handover, permissions, logging, approval and measurement: what should be settled before an AI agent goes live in customer service – step by step, with a checklist for the project team.
GlossaryVoicebot
A voicebot is an AI agent on the phone. It understands requests in free speech, answers in natural language, completes simple tasks and hands over with context when a person is needed.
GlossaryInteractive voice response (IVR)
An IVR answers calls before a person takes over. It resolves simple requests itself, gathers the rest in a structured way and offers a callback instead of a hold queue.
GlossaryAccessibility Act & WCAG
Since June 2025, the German Accessibility Act has required many products and services to be accessible. EN 301 549 and WCAG 2.1 AA serve as the technical yardstick. Contact channels are part of it.
GlossaryEU AI Act
The EU's AI regulation classifies AI systems by risk and attaches duties to each class: prohibitions, strict requirements for high-risk AI, disclosure in dialogue. What that means for AI in customer service.
See Univerx on your own example.
In a demo we show the platform along your channels and requests, from AI agents to video, workforce scheduling and analytics.
Online, in German or English, with no preparation on your side.