Reach people without intruding.

#Reaching people without intruding

Outbound communication has a bad reputation, often deservedly. Too many calls at the wrong time, messages with no recognisable sender, campaigns without consent. Univerx Outbound is built to make the opposite possible: few, well-timed contacts that people actually expect or need.

That takes two things: tools that run campaigns across every channel, and rules that check before each contact whether it is allowed.

#What it covers

Campaigns. Dialling modes for voice campaigns plus SMS, email and messaging campaigns from one contact list. A campaign can use several channels in sequence.

Notifications. Automated reminders and notices with no agent involved: appointment confirmation, delivery status, an expiring deadline.

Lists & consent. Contact lists with call windows, suppression lists and consent checks per channel, with documentation.

Collections. Respectful payment reminders and payment-plan conversations, with self-service for the simple cases.

All four capabilities share the same contact lists, the same suppression lists and the same contact rules. Anyone who objects to one campaign is not contacted by any other the objection covers.

#Consent as a design goal

In Germany, § 7 UWG sets out when marketing calls and messages count as unacceptable nuisance. Telephone marketing to consumers needs prior express consent, and § 7a UWG requires that consent to be documented.

#Inbound and outbound on one platform

Outbound runs on the same platform as inbound service. Anyone who answers a reminder or calls back lands in the right queue, and the agent sees what the contact refers to.

Planning benefits too: campaigns appear in the forecast as an event, and journey orchestration can trigger a notification exactly when it saves a call.