Developer

#Built from interfaces

Univerx is built from independent services that talk to each other through interfaces. The developer platform opens those interfaces to your development teams. What works with a click in the admin console also works through the API.

It is the route for everything not available ready-made in the Marketplace: a connection to an in-house system, a flow of your own, a view inside an existing application.

IntegrationsSample

Connectors

• Common CRM and ITSM systems
• Existing phone systems and SIP
• Messaging apps and social media channels
• Identity providers and single sign-on
• BI tools and data warehouses
• Your own apps through APIs, SDKs and webhooks

API call

POST /v1/interactions/4812/events
{
  "type": "callback.offered"
  "channel": "voice"
  "region": "eu-de"
}

202 Accepted

Webhook→ crm.case.updated

#The tools

APIs for configuration, contacts, analytics and flows. They follow consistent conventions and are documented in the developer centre, with samples for the most common tasks.

Webhooks report events in real time: a new contact, a handover from an AI agent to a person, a campaign outcome. Your systems react without polling.

SDKs for common programming languages take care of authentication, paging and retries. Your team writes logic, not plumbing.

Embeddable components bring the chat window into your app, contact controls into your business system or a view into your intranet.

All tools use the same roles and permissions as the admin console. An extension can therefore never do more than the role it runs under allows. That makes in-house development as auditable as configuration, and it makes sign-off by IT security and data protection easier.

#Developing securely

The test environment is separate from production. Developments are checked there and go live only after approval. For organisations under NIS2, key management and logs are part of the supply-chain evidence.

#Data going out

If you want data not on request but continuously in a system of your own, use BI & data export. For the opposite direction, business systems inside the contact, there are the CRM and ITSM connectors.