Platform
One cloud for every customer contact.
The shared base of every family: multi-tenant microservices, regions in the EU, telephony from the platform or with your own carrier, collaboration and one central administration.
- Administration for users, roles, flows and data
- 1
- Product families on the same base
- 9
- Regions; hosting in Germany planned
- EU
- Paths to telephony: platform, own carrier, step-by-step replacement
- 3
Capabilities
What Univerx Cloud takes care of.
Every capability has its own page with details, common questions and ways to get started.
Cloud architecture
Multi-tenant microservices that scale independently and are updated continuously. New functions arrive without an upgrade project and without a maintenance window you have to plan.
- EU
- BSI C5
Regions & availability
Operated in EU regions, with data and media close to your users and hosting in Germany planned. Availability comes with a contractual commitment; the figure is in the contract.
- EU
- BSI C5
- NIS2
Voice services & telephony
Numbers and carrier connectivity come from the platform. Or you connect your own telephony and replace existing systems step by step via SIP. Every path can be mixed with the others.
- EU
- BSI C5
- NIS2
Collaboration
Internal chat, video and presence sit on the same desktop as customer work. A question to the back office is a click, not a switch to another program.
- EU
- BSI C5
Central administration
One console for the users, roles, flows and data of every family. Flows are orchestrated visually instead of programmed, and every change is logged and traceable.
- EU
- BSI C5
- DSGVO
Process automation & guided workflows
Build flows and guided forms without code: branching, data actions in connected systems, approvals, timers and error paths. In customer contact, self-service and the back office, with versions, test mode and release.
- DSGVO
- EU
- AI Act
#One base, every family
Univerx Cloud is what everything else runs on. Contact Center, AI, Workforce, Journeys, Outbound, Marketplace, Trust Center and Services share the same data, the same administration and the same interfaces.
That sounds like architecture, but day to day it is mostly one thing: less friction. A team that starts with telephony today needs no second rollout for chat or workforce planning.
#What the base takes care of
Each part of the base removes a task that would otherwise be a project of its own. What remains are the decisions only you can make.
| Topic | What Univerx Cloud handles | What you decide |
|---|---|---|
| Architecture | Scaling, updates, running the services | Which families you use, and when |
| Regions | Data and media in the chosen EU region | The region at setup |
| Telephony | Numbers, carrier connectivity, voice quality | Platform numbers or your own carrier |
| Collaboration | Chat, video and presence on the desktop | Who is reachable for whom internally |
| Administration | One console, roles, audit logs | Permissions, flows, approvals |
| Process automation | Flows and guided forms without code, with branching, data actions and approvals | Which flows run automatically in the contact and the back office |
#Who benefits from the base first
Teams outside the contact centre often benefit first: branch, back office and field staff talk to customers too. With Univerx Cloud they use the same tools without getting a system of their own.
IT cares about something else: one platform instead of many islands. One role model, one audit log, one place for interfaces. That simplifies operations, security reviews and documentation, because every question is answered once.
#Europe as a layer, not an extra
Data residency, security requirements and reporting lines belong to the base at Univerx, not to a special product. Every family inherits them. That is the idea of the Europe layer that runs through the whole platform.
#How to start
- Workshop. Clarify goals, channels and rules; choose the first region.
- Pilot. One team, one channel, real contacts; the base is the same from day one as it will be later.
- Rollout. Channel by channel and family by family, without a new administration.
Univerx Services accompanies every step. You do not need to prepare the platform for that: it is there as soon as your tenant is set up. Coming from an existing system? The guide Cloud migration from your existing system shows the way.
Europe layer
The rules that matter here.
Univerx Cloud is designed with these frameworks in mind. The Trust Center documents the status of each topic – honestly.
- EU data residency · Designed forData and media in EU regions. Hosting in Germany is planned.
- BSI C5 · Designed forDesigned for the BSI criteria catalogue for cloud services. An attestation is named only once it exists.
- NIS2 · Designed forSupports your NIS2 obligations: supply chain, reporting paths, evidence of secure operations.
- EU
- BSI C5
- NIS2
Frequently asked questions
Do we have to introduce every family at once?
No. Each family can be introduced on its own. The base stays the same, so every further family joins without new data models or administrations.
What happens to our existing telephony?
You take numbers from the platform, connect your carrier, or replace existing systems step by step via SIP. All three paths can be mixed.
How do updates work?
Continuously and without an upgrade project. New functions are rolled out without you planning maintenance windows or migrating versions.
Where does our data live?
In the EU region you choose during setup. Hosting in Germany is planned. The list of sub-processors is available on request.
Related
Add-onsSemantic²: read documents, findings in euros
Semantic² is an optional add-on to the Univerx platform. It reads the decision letters, contracts and invoices behind a case, checks them against rules and bookings and reports deviations as a finding in euros. The decision stays with people.
Add-onsUniverx Channel: identity and signature in the conversation
An optional add-on to the Univerx platform: a link with no download opens a guided dialogue with a shared view. Identification with the online ID card and eIDAS signatures are the goal, and the result goes back into the case. One request, one contact.
Use casesCustomer service
Every request on the right channel, with the right person, with the whole context. Routing, workspace, Univerx Assist and knowledge work together in one flow.
Use casesContact centre modernisation
A guided move to the cloud, channel by channel rather than everything in one weekend. Connect existing telephony step by step or replace it via SIP, train teams and hand over operations without customers noticing.
IndustriesPublic sector
The complete platform for citizen service: every channel in one queue, public service numbers and hotlines with AI agents, appointment booking, video, secure messaging and translation. Plus the digital citizen office for a visit to the authority in one session. Designed for social data protection and accessibility.
IndustriesUtilities & telecoms
High volume, many routine requests: AI agents for meter readings, tariffs and bills, outage communication at peak times, payment reminders with consent checks. Documents for your NIS2 obligations on request.
Guides2 November 2026 · 11 min readCloud migration from your existing system
Connect telephony, move channels, train teams: how a contact centre moves step by step from its existing system to the cloud – with inventory, sequencing, a cutover plan, risks and a checklist.
Guides2 November 2026 · 11 min readRunning a contact centre in Europe
What the GDPR, the EU AI Act and German co-determination mean for routing, recording and analytics – and how to answer the questions from procurement, privacy and the works council before the first contact runs on a new platform.
More families
On the same cloud.
Each family can be introduced on its own and joins without a new administration.
- Channels & workspace
Univerx Contact Center
Every contact in the right queue.
- AI agents & assistance
Univerx AI
AI that resolves requests and backs up people.
- Workforce engagement
Univerx Workforce
The right people at the right time, planned with the team.
- Customer journey management
Univerx Journeys
Understand what customers really do, and act at the right moment.
See Univerx on your own example.
In a demo we show the platform along your channels and requests, from AI agents to video, workforce scheduling and analytics.
Online, in German or English, with no preparation on your side.