Univerx Outbound
Notifications
Automated reminders and notices with no agent involved: appointment confirmations, delivery status, deadlines, outage information. By SMS, email, messaging or voice message, with a way to reply.
Building blocks
Notifications in detail.
The building blocks at a glance – all in the same workspace and under the same administration.
No agents involved
Notifications run automatically, triggered by events in your business systems.
Any channel
SMS, email, messaging or a voice message with keypad options.
Replies possible
Confirm, reschedule, cancel: the reply is processed and written back.
Handover when needed
Anyone who wants to talk to a person lands in the right queue with context.
#The best call is the one nobody needs to make
Many service calls are status questions: when will the parcel arrive? Is my appointment still on? Has the outage been fixed? A notification at the right time answers the question before it is asked.
Notifications in Univerx run with no agent involved. An event in the business system triggers them, a template words them, and the platform sends them on the channel the person prefers.
#Typical occasions
| Occasion | Example | Possible reply |
|---|---|---|
| Appointment | Reminder one day ahead | Confirm, reschedule, cancel |
| Delivery | Delivery window for tomorrow | Choose a drop-off spot, change the date |
| Deadline | Documents still missing | Open the upload link, request a callback |
| Outage | Outage in the area, expected end | Subscribe to updates |
| Payment | Due in three days | Ask for a payment plan |
#Replies that make something happen
A notification is not a one-way street. People who reply reschedule an appointment or request a callback, and Univerx writes the result back into the business system.
Anyone who prefers to talk to a person is handed over with context and does not have to explain what it is about.
That turns a reminder into self-service. The simple cases resolve themselves, and staff have time for the requests that need a person.
Templates are maintained centrally and adapted per language and channel. A change in wording applies at once to all future notifications of that kind, without anyone touching lists or flows.
#Information during outages
During an outage, everyone calls at once. A notification to everyone affected, with the cause and the expected end, can flatten that wave. Univerx sends it to the affected group and updates it when something changes.
Which notifications need consent is something to settle with your legal team; the setting per template is made under Lists & consent.
Univerx Outbound
Reach people without intruding.
Voice and digital campaigns from one list, automated reminders with no agent involved, lists with call windows, suppression lists and consent checks. Designed for German competition law and the GDPR.
Campaigns
Voice campaigns with preview, progressive and predictive dialling, plus SMS, email and messaging campaigns from the same contact list. One campaign, several channels, one consent check.
- DSGVO
Lists & consent
Contact lists, call windows, suppression lists and consent checks per channel, with every check documented. The basis for campaigns and notifications reaching only people who may be reached.
- DSGVO
Collections
Respectful payment reminders and payment-plan conversations: reminders in the right tone, self-service for simple cases and well-prepared conversations for everyone who needs a solution.
- DSGVO
Frequently asked questions
Do service notifications need consent?
Pure service information about an existing contract is assessed differently from marketing. The line is not always sharp, so Univerx lets you set per notification which consent is checked.
How are notifications triggered?
By events from your business systems through interfaces or webhooks, by a schedule, or by orchestration in Univerx Journeys.
Can we send notifications in several languages?
Yes. Templates can be maintained per language, and the preferred language is taken from the customer record.
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Guides2 November 2026 · 11 min readOutbound with consent in Germany
Campaigns, notifications and collections within German competition law and the GDPR: which rules apply to which kind of contact, how to obtain consent that holds, and how to prove it in daily operations. With sources.
GlossaryNext best action
The next best action is the response that fits best at this moment of the customer journey: a callback offer, a notice, a message or deliberately nothing. It is derived from context and triggered in the right channel.
GlossaryOmnichannel
Omnichannel means every channel runs through one queue, one contact history and one desktop. Customers switch channels without their request starting over.
See Univerx on your own example.
In a demo we show the platform along your channels and requests, from AI agents to video, workforce scheduling and analytics.
Online, in German or English, with no preparation on your side.