Univerx Trust Center
Security
Encryption in transit and at rest, identity and access control, network and API security and secure operations. What the platform brings, and what you set yourself in administration.
Building blocks
Security in detail.
The building blocks at a glance – all in the same workspace and under the same administration.
Encryption
Data and media are encrypted in transit and at rest.
Identity and access
Sign-in through your identity provider, least-privilege roles, multi-factor authentication.
Network and APIs
Secured interfaces, keys with limited rights, protection against abuse.
Secure operations
Monitoring, vulnerability management and a defined response to security incidents.
Logs
Sign-ins, permission changes and configuration changes are logged traceably.
#Security in layers
Security is not a single feature but a set of layers that work together. If one fails, the others hold. Univerx is built so that each layer can be checked on its own: the data, the identities, the interfaces and operations.
The Trust Center describes the measures in detail under Security & availability. This page shows what is visible in the product and what you configure yourself.

#Four layers
Data. Calls, messages, recordings and documents are encrypted in transit and at rest. The platform is designed so that media stays in the region you choose for your tenant.
Identities. Sign-in runs through your identity provider via single sign-on, with multi-factor authentication if you wish. Roles follow least privilege: everyone sees only what their task requires.
Interfaces. API keys have limited rights, can be revoked at any time and are logged. Embedded components such as the chat window talk only to the services they need.
Operations. Continuous monitoring, structured vulnerability management and a defined process for security incidents, including informing those affected.
#What you set yourself
Your controls in administration
Each of these settings is logged with time and person. In an audit you can show who changed what and when.
#Evidence and frameworks
Univerx is designed for the BSI C5 criteria catalogue. We will name an attestation only once it exists. For organisations under NIS2 or DORA, we provide supply-chain and third-party risk documents on request.
Univerx Trust Center
Security and regulation as a design principle, not an appendix.
Security, privacy, resilience and responsible AI as a family of its own, plus the Europe layer from GDPR to the Accessibility Act. With settings you make yourself and documents on request.
Privacy
Your data stays your data: region choice within the EU, a sub-processor list, deletion and export, role-based rights and a data processing agreement under Art. 28 GDPR on request.
- DSGVO
- EU
Resilience
Multi-zone availability, independent services, continuity plans and a planned status page: Univerx is designed to keep your customer service running when part of the infrastructure fails.
- NIS2
- DORA
- EU
Europe & regulation
The Univerx Europe layer: GDPR, EU data residency, the EU AI Act, BSI C5, eIDAS, NIS2, DORA and the Accessibility Act. For each framework the honest status, what “designed for” means and which documents exist.
- DSGVO
- EU
- AI Act
- BSI C5
- eIDAS
- NIS2
- DORA
- BFSG
Responsible AI
Transparency, human oversight, fairness, privacy and governance for every AI module in Univerx: AI agents, Univerx Assist, conversation analytics, knowledge and Semantic². Principles that work as settings.
- AI Act
- DSGVO
Frequently asked questions
Can we use our own identity provider?
Yes. Sign-in can run through your existing identity provider via single sign-on. Roles and permissions are assigned in Univerx.
Is Univerx attested under BSI C5?
Univerx is designed for the C5 criteria catalogue. We will name an attestation only once it exists. The status is described on the BSI C5 page of the Trust Center.
Who at Univerx can access our data?
Only people who need it for operations or support, with documented authorisation and a log. Details are in the documents we provide on request.
See Univerx on your own example.
In a demo we show the platform along your channels and requests, from AI agents to video, workforce scheduling and analytics.
Online, in German or English, with no preparation on your side.














