Security and regulation as a design principle, not an appendix.

#Why trust is a product family

In many offerings, security lives in the small print. At Univerx it is a family of its own, on a par with Contact Center or AI.

The reason is simple: whoever handles customer contacts handles voices, messages, documents and identities. That demands care you can show and configure.

The Univerx Trust Center gathers that care in five areas. Each has a page in the product and a detailed page in the Trust Center.

#Five areas

Security. Encryption in transit and at rest, identity and access control, network and API security, secure operations.

Privacy. Data ownership, region choice, sub-processors, deletion and export, data processing under Art. 28 GDPR.

Resilience. Multi-zone availability, independent services, continuity plans; a status page is planned.

Responsible AI. Transparency, oversight, fairness, privacy and governance for every AI module.

Europe & regulation. The frameworks of the Europe layer and what “designed for” means at Univerx.

#Honest about the status

That distinction makes life easier for procurement and privacy teams. Instead of logos and seals there is a table with status, source and a contact. Anyone wanting to look deeper requests the documents.

#Settings instead of promises

Much of what privacy and co-determination require is not a question of the platform but of configuration: who sees what, how long things are kept, when recording happens, which AI function is approved.

Univerx turns these into settings in central administration that are documented and versioned.

#Requesting documents

For tenders, privacy reviews and supplier assessments we provide documents on request. Our guide Running a contact centre in Europe includes a checklist of the questions procurement and privacy typically ask. Requests reach us through contact.