PlatformUniverx CloudThe cloud platform every Univerx family runs on: one administration, open interfaces, operated in the EU.Explore the platform →One platform for every customer contact: channels, AI and teams in one interface.
In focusHealth insurersMember service on every channel: benefit applications, video, secure messaging, online ID, with social data protection.See the solution →Industry solutions for the United States, Germany and Europe, with the rules and flows that fit the sector.
PlatformArchitecture & operationsMulti-tenant microservices, continuous updates without upgrade projects, availability with a commitment.See the architecture →One cloud architecture for every family: operated in the EU, open interfaces, central administration.
Trust CenterUniverx Trust CenterSecurity, privacy, resilience and responsible AI at a glance, with the documents your audits need.Go to the Trust Center →Security, privacy and regulation as a design principle, not an appendix.
GuideRunning a contact centre in EuropeWhat GDPR, the EU AI Act and co-determination mean for routing, recording and analytics.Read the guide →Guides, blog and glossary on contact centres, AI and European regulation.
Blog · 2 entries
Appointments, claims and social data protection: service in healthcare and insurance.
New31 October 2026 · 5 min read
Someone reminded of an appointment does not need to call to confirm it. Someone who can move it with a reply does not need to call either. Proactive service starts with that simple logic.
Many checks are reading and comparing. Others are weighing up. Document intelligence helps with the first and leaves the second where it belongs.
Topics
Eight topics, from AI in customer service to regulation. Each with its own overview.
AI agents, assistance and knowledge in the conversation: how AI resolves requests and relieves people.
Routing, channels and the agent workspace: everyday contact centre work, explained step by step.
Forecasting, scheduling and adherence: how teams plan reliably without becoming rigid.
GDPR, the EU AI Act, data residency and co-determination, put in context for customer service.
Citizen services without broken hand-offs: identification, documents and cases in public administration.
Journeys, metrics and pilots: how customer experience improves in a plannable way.
Practical instructions with steps you can adopt directly.
In a demo we show the platform along your channels and requests, from AI agents to video, workforce scheduling and analytics.
Online, in German or English, with no preparation on your side.
