Univerx Outbound
Campaigns
Voice campaigns with preview, progressive and predictive dialling, plus SMS, email and messaging campaigns from the same contact list. One campaign, several channels, one consent check.
Building blocks
Campaigns in detail.
The building blocks at a glance – all in the same workspace and under the same administration.
Dialling modes
Preview, progressive or predictive, depending on the campaign and how long the people you call may wait.
Digital channels
SMS, email and messaging from the same list, with templates and variables.
Multi-step
A message first, then a call if there is no response; you set sequence and intervals.
Checked before every contact
Call windows, suppression lists and consent are checked before each attempt.
Outcomes per record
Reached, not reached, callback agreed: every outcome is attached to the record.
#One list, many channels
A campaign starts with a list and a goal: confirm appointments, discuss a contract renewal, run a survey. Univerx Outbound uses the same list for voice, SMS, email and messaging. You maintain contacts and consent once, not per channel.
A campaign can have several steps. First a message goes out. If someone does not respond, a call follows after a set interval, provided consent and call window allow it.
#Dialling modes with judgement
| Mode | How it works | Suited to |
|---|---|---|
| Preview | Agent sees the record and starts the call | Advice, complex requests, sensitive conversations |
| Progressive | The system dials as soon as someone is free | Reminders, appointment setting, mid-sized lists |
| Predictive | The system dials several numbers in parallel | Large lists with short conversations |
Predictive mode is the fastest but also the riskiest. If someone answers and nobody is free, the result is a silent call.
Univerx shows the rate of such abandoned calls per campaign and lets you cap it. The term is explained in the glossary under predictive dialler.
Which mode fits is also a matter of principle. If you do not want to make the people you call wait, choose progressive or preview. It is slower, but every call starts with a person on the line.
#Checked before every attempt
A campaign can run for days. In that time consents change, suppression lists grow, call windows open and close. So Univerx checks not only when the list is imported but before every single contact attempt.
#Outcomes that keep working
Every outcome is attached to the record: reached, not reached, callback agreed, not interested, objection. An objection goes straight onto the suppression list. An agreed callback appears with the responsible person at the agreed time.
Campaign volume feeds into the forecast as an event, so inbound callbacks do not take staffing by surprise.
Univerx Outbound
Reach people without intruding.
Voice and digital campaigns from one list, automated reminders with no agent involved, lists with call windows, suppression lists and consent checks. Designed for German competition law and the GDPR.
Notifications
Automated reminders and notices with no agent involved: appointment confirmations, delivery status, deadlines, outage information. By SMS, email, messaging or voice message, with a way to reply.
- DSGVO
Lists & consent
Contact lists, call windows, suppression lists and consent checks per channel, with every check documented. The basis for campaigns and notifications reaching only people who may be reached.
- DSGVO
Collections
Respectful payment reminders and payment-plan conversations: reminders in the right tone, self-service for simple cases and well-prepared conversations for everyone who needs a solution.
- DSGVO
Frequently asked questions
What is the difference between the dialling modes?
In preview mode the agent sees the record and starts the call. Progressive mode dials as soon as someone is free. Predictive mode dials several numbers in parallel and accepts short waits for the people called.
How do we avoid silent calls?
With a cautious predictive setting or with progressive dialling. The abandoned-call rate is shown per campaign and can be capped.
Can people call back?
Yes. Calls to the campaign number land in an inbound queue, and the agent sees which campaign the call belongs to.
Related
Use casesCollections
Payment reminders that stay respectful: tiered notices by SMS, email, messaging and call, payment plans in the conversation or in self-service, call windows, suppression lists and consent checks through Univerx Outbound and Journeys.
Use casesSales & digital advice
Advice that does not fall apart at the broken hand-off: a shared view of offer and form, documents uploaded during the conversation and the deal signed on the spot. With the Univerx Channel and proactive engagement at the right moment.
IndustriesUtilities & telecoms
High volume, many routine requests: AI agents for meter readings, tariffs and bills, outage communication at peak times, payment reminders with consent checks. Documents for your NIS2 obligations on request.
IndustriesBanking & financial services
Service on every channel, advice with a shared view and a signature inside the conversation, onboarding with the online ID card as a goal. Plus documents for your ICT third-party risk management under DORA on request.
Guides2 November 2026 · 11 min readOutbound with consent in Germany
Campaigns, notifications and collections within German competition law and the GDPR: which rules apply to which kind of contact, how to obtain consent that holds, and how to prove it in daily operations. With sources.
GlossaryPredictive dialler
A dialler calls numbers from a campaign list automatically. There are several modes, from preview to predictive dialling; none of them replaces checking consent, calling windows and suppression lists.
GlossaryConsent (German competition law)
In Germany, marketing calls, emails and messages to consumers generally require their prior express consent. What section 7 of the Act against Unfair Competition (UWG) demands and how to prove consent.
GlossaryOmnichannel
Omnichannel means every channel runs through one queue, one contact history and one desktop. Customers switch channels without their request starting over.
See Univerx on your own example.
In a demo we show the platform along your channels and requests, from AI agents to video, workforce scheduling and analytics.
Online, in German or English, with no preparation on your side.